On-Site and Remote Support Martinsville, VA | IT Solutions and Support

Remote Support

Remote support provides faster response times and quicker resolution for many computer issues. When working with South Atlantic Data and Design, there is no need to wait for a technician to arrive on-site to address a problem that can be resolved remotely. Simply call and report your issue, and a technician will promptly respond and start resolving the problem.

We are an IT support and computer repair company that can troubleshoot your problems and provide a fast, reliable solution.

Our team of professionals is available during normal business hours to resolve system and service-related problems. In addition, to further enhance the value of our service to you, we are also available to support your needs 24x7x365 in emergency situations.

A help desk is the individual, group, organizational function or external service that an IT user calls to get help with a problem. A help desk can be as simple as a physical desk where a support person takes calls. It also can be a global organization that accepts support requests submitted online or in person from around the world. The help desk function is often outsourced to support specialists.

On-site Support

If you encounter network or service issues that cannot be resolved remotely, we will arrange for an experienced professional to provide on-site support. Our engineering staff frequently handles tasks such as new desktop installs, PC replacements, and hardware issue resolution on-site. As a customer of South Atlantic Data and Design, we regularly schedule site visits to inspect the equipment and provide recommendations for replacements and upgrades.